The secret to an award-winning insurance broker’s success

Kim Gilbert

The role of brokers will be even more important in the future says Kim Gilbert of Zenith Insurance Services in WA, the cover star of the December issue of NIBA’s Insurance Adviser magazine.

He was picked as the winner of the 2018 QBE-sponsored Stephen Ball Memorial Award for Insurance Broker of the Year and believes the secret to success in insurance broking is always putting the client’s interest first. He says, “In my mind if you always ensure that your client has the right product at a competitive price, supported by the best service then you develop a long-term partnership where both parties benefit and you give your client no reason to look for alternatives.”

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Photo by Adam Hollingworth.